We offer a full 30 day money-back guarantee on all orders and free support from our team of signal experts. Maxboostwireless.com offers a 30 day money-back guarantee on all repeater kits (subject to terms and conditions) sold through this website as long as products are returned in as-new & condition and in the original packaging materials they were shipped in. In addition, there are manufacturer warranties on all products unless otherwise stated. Returns are subject to our terms and conditions. In order to return a product to Maxboostwireless.com a Return Merchandise Authorization (RMA) number must be sought first by call us Toll Free at (855) 629-8495 or call Office at (714)852-3700 . As a valued customer, you'll receive superior level of personalized support during standard business hours from a team of experienced professionals who work closely with you or your in-house installation team to provide fast, accurate response and resolution to all of your support issues. Full return policy: We offer a 30 day money-back guarantee on all the products we sell. To be eligible for a return, you must call us at 1-855-629-8495 to request an RMA within 30 days of your purchase date, and your item must be unused and in the same condition that you received it. **It must also be in the original packaging**Some specific products are not eligible for returns - for example, custom cut lengths of coaxial cable. Any products that aren't eligible for returns are clearly marked on their product pages. **Please do not send your purchase back to the manufacturer**There are certain situations where only partial refunds are granted, in particular if any item not in its original condition, is damaged or missing parts for reasons not due to our error. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Of course, we'll always replace any products that are defective or damaged within 30 days, and coordinate with the manufacturer during the warranty period. If you need to exchange it for the same item, please call us at 1-855-629-8495 or email us at Salessupport@maxboostwireless.com To return your product, you should mail your product to: Max Boost Wireless 9 MacArthur Pl, Ste # 809 Santa Ana, California US 92707. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service like UPS or FedEx or purchasing shipping insurance.